Resident FAQs

Rent is due on the 1st of each month, paid via AppFolio or by check or money order. Checks and money orders can be mailed to or dropped off at the 304 Properties office at 7000 Hampton Center, Suite L. There is a drop box available for after office hours.

Maintaining our living spaces is an important part of what we do. We have a dedicated team to support your maintenance needs. All requested maintenance must be reported and requested through your AppFolio account. In the event of an Emergency ONLY (fire or flooding), call the office at 304.906.0078 for support.

There is no maintenance fee* associated with regular maintenance requests.
*This does not include damage that is caused by resident gross negligence.

Your safety is important to us, so first call 911 as and if needed. We define a property emergency as a FIRE or FLOODING event. All other requests must be made through AppFolio. In the event of an Emergency ONLY (fire or flood), call 304.906.0078 for instructions.

Parking is offered and priced based on property location and availability. Our parking lots are actively monitored by Mountaineer Towing (304.598.0811).

Cats are permitted in all properties. We consider dogs on a case-by-case basis. Any pet requires an annual, non-refundable pet fee. Residents are expected and required to be responsible and respectful pet owners.

Utility coverage varies by property. Please contact our office for details. Internet is not included or provided by 304 Properties.

No.

Please contact the office to learn more about current pricing and availability by email at [email protected] or phone 304.906.0078

Mondays-Fridays, 9am-4pm at 7000 Hampton Center, Suite L.